TERMS & CONDITIONS

ABOUT US

We’re Pinter USA Group Inc. 

This website is owned and operated by us and the contract for any items ordered is with: Pinter 

Registered address: 8 The Green, Suite R, Dover, Kent County, Delaware 19901 hello@pinter.com 

When you shop with us or access the website, these terms and conditions apply. If you have any other questions more information can be found on our FAQ pages. If you need anything more than this, please do get in touch with us at hello@pinter.com.


ABOUT YOU

To shop with us, you need to have a credit or debit card that we accept (payment types listed below) Be authorized to use that credit or debit card 


ELIGIBILITY

Alcohol laws and regulations in the United States vary by state, and it is essential to be aware of and comply with the specific laws and regulations in your state of residence. Whether it pertains to the legal drinking age, the sale and distribution of alcoholic beverages, or home brewing activities, it is your responsibility to research and adhere to the laws and guidelines that apply in your state to ensure legal and responsible consumption and production of alcoholic beverages. 

Pinter Packs are non-alcoholic until brewed. 


PURCHASING

We accept Visa, Mastercard, American Express, ApplePay, Paypal and Amazon pay. If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. We now also offer ClearPay - please note that you cannot use this payment method if purchasing a Fresh Beer Club subscription.


CHANGING OR CANCELLING ORDERS

All orders are processed and shipped as soon as possible. If you need to make a change or cancel your order, please get in touch with Customer Service on hello@pinter.com. If your order has already been dispatched, we will not be able to make any changes. If your order is currently being processed, we will attempt to make the changes you have requested, but note that it may not be possible.


RETURNS POLICY

You have 30 days from the date of purchase to return your item with proof of purchase. Approved returns will be refunded to the original payment method.

For us to accept a return, you must contact us first to authorize the return before sending. Include the following information to have your return processed as quickly as possible:

  • Your original order number
  • The condition of your item
  • The number of parcels that you would like to return
  • the reason for your return

Contact our customer service team at hello@pinter.com to organize return shipping and refunds.


SUBSCRIPTIONS

Rolling Monthly Subscription.

Fresh Beer Club subscribers receive Pinter Packs delivered to their door on a monthly basis. The price of subscription is 20% off each Fresh Beer, not including a delivery fee.

You will be charged for your first subscription order at checkout and receive your order within the delivery time stated in your order confirmation email. You will be charged for your subsequent subscription orders on the same date each month thereafter and we will send an order confirmation to the email registered on your account once payment is taken.

If your first Fresh Beer Club order is placed on the 31st of the month, your subscription will renew and subsequent payments will be processed on the last day of the month for months with fewer than 31 days. 

Our Fresh Beer Club subscription service is completely flexible. You can change your Pinter Pack selection and quantity, and pause or cancel for up to three cycles at any time. Any changes must be made before 11:59pm the day before your subscription renews. Any orders that have been processed after this time cannot be changed or cancelled. If you don't select a Fresh Beer before your subscription date, you will receive the default beer at the time for that month.

You can change the date of your monthly subscription as long as you haven’t changed within the last 3 months. To update your subscription date, please contact Customer Services and we'll be able to update it in your account.


PRICE DISCOUNTS & PROMOTIONS

If you have received a voucher or promotion from us, one of our partners, or from a friend (lucky you!), here's how they work:

They cannot be combined with any other offer or promotion.
They are usually limited to one per person.
Our vouchers are usually only redeemable for a set time frame.
Our vouchers typically are only redeemable against a specific product and this cannot be exchanged for money off something else (ie you cannot use your discount off a Pinter against a Fresh press).
BUT please note, the offer does vary from voucher to voucher, so please refer to the voucher itself.
We do sometimes test the price of our products and/or offer discounts to make sure that we provide the best value to our customers, this may mean you get a price that isn't our lowest price. Due to the nature of these tests, we cannot make up the difference in prices for customers.
We operate a fair use policy on all promotional activity and reserve the right to cancel at any time.

In the unlikely event that your voucher or discount is not working, please get in touch with our Customer service Team via email at hello@pinter.com who'll be happy to help.


LUCKY LEAP YEAR SOCIAL MEDIA GIVEAWAY

One new US-based follower of the Pinter USA Facebook or Instagram accounts will win a Year of Fresh Beer as stated above. The winner must be a current Pinter customer.


DELIVERY

Once we’ve received payment, we will get your order ready for dispatch. Your anticipated delivery date will be in your order confirmation email – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email. 

Single Pinter Packs are delivered by FedEx and have been designed specifically to fit through standard-size mail slots or mailboxes, so there is no need to be in for delivery.

Please note our shipping services cover the contiguous United States only, excluding Alaska, Hawaii and Puerto Rico.


VOUCHERS AND DISCOUNT/PROMO CODES 

From time to time, we may issue promotional codes for discounts or additional products. Please remember to add these to your order at checkout before purchasing, as we won’t be able to honor these retrospectively. We are unable to extend the expiry of any voucher or discount code. You're unable to use more than one voucher or discount code at one time.

If you’re having any difficulty with a promotional code, please get in touch with us on hello@pinter.com with a screenshot of the code, what the code redeems, and where you received it, and we will look into this for you.


PINTER INSIDERS

We want the Pinter Insiders to be a rewarding and fun connection with our customers. We know our customers hold valuable insights that will help us shape Pinter for the better in the future. The Pinter Insiders isn’t a rule-based forum. We want customers to comment and communicate with us freely, intuitively and honestly.

We just ask that everything discussed as part of the Pinter Insiders is kept confidential. This commitment allows us to share things with Pinter Insiders ahead of general release. Without this commitment, we can’t allow Pinter Insiders a window on our world - we will have to restrict the discussion topics and play much more safe with what we share. 

All Pinter Insiders will complete the sign-up questions ahead of joining.

All Pinter Insiders will agree to retaining confidentiality on anything discussed as part of the Pinter Insiders and will not discuss or share topics on social media.

Any Pinter Insiders found to be in breach of the confidentiality agreement will be removed from the Pinter Insiders group and will not be allowed readmittance.

Pinter Insiders can request to exit the group by contacting Customer Service.

Any particular customer issues relating to our product or services will be directed to, and handled by, the Customer Service team to align with all other customer support queries.

Any gifts provided as part of the Pinter Insiders cannot be exchanged for cash and will only be refunded if proved to be faulty.

Any expenses incurred for face to face groups will be discussed and agreed in advance.


FAULTY/MISSING/INCORRECT ITEMS

If your order is faulty or incorrect, we’d like to fix this straightaway. Please email hello@pinter.com with details of your order, the issue, and any photos that may help.

The images of our products on our website or mobile app are for illustrative purposes only. Your product may vary slightly from those images.

Product packaging may vary.

The packaging of our products may be different from that shown on our website or app.

Fair wear and tear

Your rights do not apply to faults which result from fair wear and tear.


SOCIAL MEDIA GIVEAWAYS


First Pinter USA giveaway - 03/07/2024

For the purposes of these Terms and Conditions, "The Promoter'' refers to Pinter whose Instagram handle is @pinter_usa and Facebook profile is https://www.facebook.com/people/Pinter-USA/61555946302831/ . The "Prize" refers to one (1) Pinter plus 36 US pints (3 Pinter Packs) for a winner and one friend, i.e. two (2) Pinters and six (6) Pinter Packs total, not each.


By entering the competition you agree to be bound by these terms and conditions. All entries must be received by 23:59 on Sunday March 10. One (1) winner in The contiguous United States (i.e. excluding Puerto Rico, the state of Hawaii, the state of Alaska, and more) will be selected at random by The Promoter on the week commencing March 11 and the winner will be notified on or after this date.

The Promotors competitions with entry via Instagram and/or Facebook are open only to residents of the contiguous United States. One (1) winner will be chosen at random from all entrants and across all platforms.


No purchase necessary. Winners will not be required to pay to enter the competition.


Entrants must be over 21 years old on the date of their entry.


Employees of The Promoter are not eligible to enter.


Instagram or Facebook are not in any way affiliated or involved in the competition.


Only one entry per person per competition will be accepted, excluding the extra entry via sharing the post to your story.


Each entrant shall enter the competition via Instagram by tagging another Instagram user in the comments of the specified post by @YourInstagramHandle and following this Instagram profile.


The Prize will be awarded to a randomly selected winner who has entered on Instagram, using a random number generator. The Promoter will not be held liable if the named prize becomes unavailable or cannot be fulfilled.


The Promoter will not be held liable for any failure of receipt of entries. The Promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.


To the extent permitted by applicable law, The Promoter’s liability under or in connection with the competition or these terms and conditions shall be limited to the cost price of the Prize in question.


To the extent permitted by applicable law, The Promoter shall not be liable under or in connection with these terms and conditions, the competition or any Prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.


Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a Prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.


The name, address, email address and phone number of the winner must be provided to The Promoter if requested and will be shared to enable fulfilment of the Prize.


In the event of unforeseen circumstances beyond The Promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the competition or these terms and conditions, either in whole or in part, with or without notice.


The Promoter's decision is final. No correspondence will be entered into.


The winner’s name and social media username may be posted on the social media profiles of The Promotor after the winner has been selected.


SUPERUSERS - TASTING EXPERIENCES

This scheme is only applicable to new customers. If you are a past or present customer who previously owned or currently own a Pinter, you are not eligible.

All Tasting Experiences must take place on the weekend 22nd-24th March 2024.

Your Hosting Packs will be sent to the address you registered with and all correspondence to the email you registered with. Correspondence will be by email, phone, or mail.

If you have been sent additional Pinters for your guests to purchase, you can earn up to $600 if all Pinters are sold - 6 in total. All Pinters must be purchased through our website via: https://try.pinter.com/tastingexperienceathome/. The commission is capped at $600.

PERSONAL DATA AND YOUR INFORMATION

Nothing is more important to us than our customers. We will always put your best interests first and that includes how we manage your data. We keep it safe and only keep it if it’s going to help us serve you better.

Our Privacy Policy sets out how we’ll use your information.

The data controller (the company that’s responsible for your privacy) for everything we do is Pinter.

You may sign up to our mailing list if you’d like to be kept up to date with what we’re up to, and you can also unsubscribe at any time.